Service Optimisation Manager

Job Title

Service Optimisation Manager

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Project and Program Management - SF

Closing Date

16 June 2026

As Service Optimisation Manager, you will play a critical role in driving efficiency, consistency and value across our Shared Service function in a fast‑paced retail environment. You will lead continuous improvement activity end‑to‑end, identifying opportunities to simplify processes, improve service performance, reduce cost and enhance colleague and customer experience.

Operating at the heart of the Service Centre function, you’ll balance pace with rigour, using data, insight and structured improvement methodologies to help to optimise the function while responding to the demands of a dynamic retail landscape.

What you’ll do

• Lead and embed a culture of continuous improvement across Asda Service Centre, building capability and ownership at all levels.
• Identify, prioritise and deliver service optimisation initiatives that improve efficiency, quality, speed and cost effectiveness.
• Analyse end‑to‑end processes using data, performance metrics and customer insight to diagnose root causes and opportunities for improvement.
• Design and implement improved processes, controls and ways of working, ensuring changes are pragmatic, scalable and measurable.
• Apply Lean, Six Sigma or other CI methodologies to deliver tangible benefits aligned to business priorities.
• Track and report benefits realisation, service performance and improvement outcomes, providing clear insight to senior stakeholders.
• Partner with Product Owners and Asda Technology to optimise the use of systems and tools within the function.
• Support change management activity, ensuring improvements are effectively adopted and sustained.
• Continuously scan for industry best practice and innovation relevant to retail Finance Shared Services.

What you'll need

• Shared Service Continuous Improvement experience would be preferrable.
• Service Optimisation experience is preferable

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves