Hospitality Assistant

Join the team behind the show!

Theatre Royal Plymouth is one of the UK's leading regional theatres, welcoming hundreds of thousands of visitors each year to enjoy world-class theatre, comedy, dance, music and community events.

As we prepare for another exciting season of performances, we're looking for enthusiastic, customer-focused individuals to join our Hospitality team. If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you.

As a Hospitality Assistant, you'll play a key role in creating a memorable experience for our audiences. Working across our bars, cafés and retail outlets, you'll help ensure visitors receive a warm welcome and exceptional service from the moment they arrive.

Hours and Contract

We are offering permanent zero-hours contracts, with anticipated start dates from week commencing 22 June 2026.

Shifts typically range from 3.5 to 5 hours

Working hours will include afternoons, evenings and weekends

Successful applicants must be able to work a minimum of three shifts per week, including at least one weekend day

Availability during the Christmas and New Year period is essential, when additional hours may be available

The Role

Working across any of Theatre Royal Plymouth's retail outlets, you will

Welcome, engage and interact with visitors in a friendly, professional and approachable manner.

Prepare and serve refreshments, barista-style drinks, confectionery, ice cream, food, programmes and merchandise.

Deliver a consistently high standard of customer service, creating a positive and enjoyable experience for every visitor.

Assist customers with wayfinding, seating information and accessibility enquiries.

Respond proactively and positively to customer questions, requests and feedback.

Prepare retail outlets for service and ensure they remain clean, organised and fully stocked throughout each shift.

Work flexibly across different outlets and areas of the building as required by operational needs.

Understand and follow emergency evacuation procedures when required.

To help you deliver exceptional customer service, you will

Attend pre-performance briefings to gain knowledge of upcoming productions and visitor information.

Support the efficient opening and closing of retail outlets.

Maintain high standards of cleanliness, presentation and food hygiene.

Report any issues relating to safety, security or maintenance to the House Management team.

Develop a good understanding of health and safety, safeguarding, food hygiene, licensing and security procedures.

About You

You'll be someone who enjoys working with people and takes pride in delivering outstanding customer service. You will be comfortable working in a busy environment, adaptable to changing priorities and committed to helping create a welcoming experience for all visitors.

You will be able to demonstrate

A positive, friendly and professional approach.

Excellent communication and interpersonal skills.

The ability to work effectively as part of a team.

A flexible approach to work and changing operational demands.

Confidence when interacting with people from a wide range of backgrounds.

The ability to remain calm and organised during busy periods.

A proactive attitude and willingness to take ownership of tasks.

A commitment to maintaining high standards and exceeding customer expectations.

Previous experience in hospitality, retail or customer service would be advantageous, but is not essential.

What You'll Bring

Our values are at the heart of everything we do, and we're looking for people who can demonstrate these through their approach to work and customer service.

Quality

You take pride in achieving high standards and delivering excellent service.

Takes responsibility for their work, ensuring it meets agreed standards.

Shows energy and enthusiasm in achieving personal and team objectives.

Understands and works in line with relevant legislation, policies and procedures.

Enjoys exceeding the expectations of customers and colleagues.

Collaboration

You enjoy working with others and building positive relationships.

Is friendly, approachable and welcoming.

Actively seeks, encourages and acts upon feedback.

Contributes positively to team goals and objectives.

Works collaboratively with colleagues to deliver the highest possible standards.

Creativity

You are adaptable, curious and willing to think differently.

Takes a flexible approach to work and responds positively to changing priorities.

Listens, learns and asks questions to build knowledge and understanding.

Adapts their approach to meet the needs of different customers and situations.

Considers different options and solutions when responding to challenges.

Diversity

You value and respect people from all backgrounds and experiences.

Welcomes people from all areas of the community with confidence and respect.

Seeks to understand others and values different perspectives.

Adapts communication to suit individual needs and circumstances.

Demonstrates empathy and contributes to an inclusive environment for colleagues and visitors.

Interested?

If you're looking for a flexible role in a vibrant and exciting environment, and would like to be part of creating unforgettable experiences for our audiences, we'd love to hear from you.

For an informal discussion about the role, please contact Jon Elliott at jon.elliott@theatreroyal.com.

Please note

This role is open to applicants aged 18+ only. As Hospitality Assistants work across our licensed bars and retail outlets, successful candidates must be over the age of 18.