Clinical Director

*The role comprises approximately 22.5 hours per week dedicated to strategic and leadership responsibilities and 15 hours per week of clinical practice within NHUC Same Day Care services.

Role Summary

The Clinical Director for Same Day Care is the senior professional leader for the multidisciplinary clinical workforce within NHUC's Same Day Care portfolio and a key member of the Executive Leadership Team. The post holder provides strategic clinical leadership across urgent and same day care services, leading the development of a compassionate, inclusive, and high-performing culture where patient safety, quality, innovation, and continuous improvement are embedded in everyday practice. Working alongside the Medical Director, the Clinical Director provides executive leadership for the non-medical clinical workforce, including Advanced Clinical Practitioners, nurses, paramedics, healthcare assistants, and other registered and non-registered clinical colleagues. The role is responsible for quality, patient safety, safeguarding, clinical governance, workforce development, and regulatory compliance across the Same Day Care portfolio. This is a unique opportunity to combine executive leadership with ongoing clinical practice, enabling the post holder to influence strategy, service development, workforce transformation, quality improvement, and system-wide improvement while remaining connected to patients, colleagues, and frontline care delivery. The post holder will act as one of NHUC's CQC Registered Managers and will provide executive leadership for regulatory compliance, inspection readiness, and quality assurance. They will provide assurance to the Board that Same Day Care services are safe, effective, caring, responsive, and well-led. As NHUC's Named Safeguarding Lead, the Clinical Director will provide strategic safeguarding leadership and assurance, ensuring robust arrangements are in place to protect adults, children, and vulnerable people using NHUC services. The Clinical Director will act as an ambassador for NHUC, building strong partnerships across the wider health and care system and championing innovative approaches that improve patient outcomes, workforce experience, and service sustainability.

Main Duties and Responsibilities

Strategic and Executive Leadership Provide visible, inspirational, and values-led leadership to the multidisciplinary clinical workforce. Contribute to the strategic direction and long-term development of NHUC as a member of the Executive Leadership Team. Lead the development and delivery of NHUC's clinical strategy and quality agenda. Champion innovation, transformation, and service improvement across urgent and same day care services. Promote a culture of collaboration, accountability, compassion, learning, and continuous improvement. Provide expert clinical advice and assurance to the Board, Management Council, and Executive Team. Represent NHUC at local, regional, and national forums. Develop opportunities for service growth, partnership working, education, and workforce development. Clinical Leadership and Workforce Development Provide professional leadership and support to Clinical Leads and the wider clinical workforce. Foster a positive, inclusive, and high-performing culture aligned with NHUC values. Support workforce planning, recruitment, retention, succession planning, and professional development. Ensure effective systems are in place for supervision, appraisal, revalidation, and clinical competency assessment. Work collaboratively with operational and HR colleagues to support workforce sustainability and wellbeing. Maintain a visible clinical presence through regular clinical practice within NHUC services. Act as a role model for compassionate, patient-centred care and professional excellence. Quality, Safety and Improvement Lead the development and implementation of NHUC's Quality Strategy. Ensure robust systems are in place to deliver safe, effective, high-quality care across all services. Provide executive oversight of quality governance arrangements and quality improvement programmes. Promote a culture of openness, transparency, and continuous learning. Ensure patient feedback, complaints, incidents, audits, and outcome measures are used to drive improvement. Maintain oversight of quality performance indicators and provide assurance reporting to the Board and commissioners. Lead organisational responses to emerging quality risks and concerns. Ensure effective systems exist to identify, monitor, and mitigate clinical risk. Clinical Governance Delivery Lead the development and delivery of effective clinical governance arrangements across NHUC. Ensure compliance with relevant legislation, regulatory standards, and NHS requirements. Oversee the development, implementation, and review of clinical policies, procedures, and guidelines. Lead investigations on behalf of NHUC, working collaboratively with the Medical Director, Governance Lead, Clinical Leads, and operational teams. Ensure effective systems are in place for monitoring clinical effectiveness and service quality. Maintain oversight of clinical audit programmes and implementation of NICE guidance and national standards. Participate in Clinical Guardian Panel Reviews and other governance forums as required. Patient Safety Provide executive leadership for patient safety across NHUC. Lead implementation and ongoing development of the Patient Safety Incident Response Framework (PSIRF). Ensure robust arrangements are in place for incident reporting, investigation, learning, and improvement. Promote a proactive safety culture that encourages learning and continuous improvement. Ensure learning from incidents, complaints, claims, and audits is embedded into clinical practice. Maintain oversight of national patient safety priorities and ensure local implementation of best practice. Safeguarding Supported by NHUC's Safeguarding Leads, the Clinical Director will act as the organisation's Named Safeguarding Lead.

The post holder will

Provide strategic leadership for safeguarding adults and children across NHUC. Ensure compliance with all statutory safeguarding responsibilities and regulatory requirements. Provide Board-level assurance regarding safeguarding performance and compliance. Represent NHUC at local, regional, and system safeguarding forums. Ensure safeguarding policies, processes, training, and reporting arrangements remain effective and up to date. Maintain oversight of safeguarding incidents, themes, learning, and organisational responses. Ensure all staff receive appropriate safeguarding training and support. Maintain Level 4/5 safeguarding competence and ongoing professional development. Complaints, Patient Experience and Engagement Lead NHUC's approach to complaints management and patient feedback. Ensure complaints are managed professionally, compassionately, and in accordance with national guidance. Work collaboratively with ICB quality teams and partner organisations when required. Promote meaningful patient involvement in service design and improvement. Embed a culture that values patient experience as a key driver of quality improvement. Partnership Working and System leadership NHUC is a vital partner within the wider health and care system.

The Clinical Director will

Build and maintain effective relationships with commissioners, providers, regulators, and professional bodies. Act as an ambassador for NHUC and its contribution to integrated urgent and same day care. Work collaboratively with ICBs, NHS England, local authorities, ambulance services, acute providers, community providers, and primary care partners. Support the development of innovative pathways and integrated models of care. Contribute to local, regional, and national quality and clinical leadership networks. Actively support NHUC's contribution to Urgent Health UK and the wider social enterprise sector. Regulatory Responsibilities Act as one of NHUC's CQC Registered Managers. Ensure ongoing compliance with Care Quality Commission standards and requirements. Maintain oversight of regulatory readiness, assurance processes, and inspection activity. Work collaboratively with operational leaders to ensure services remain safe, effective, caring, responsive, and well-led. Emergency Preparedness, Resilience and Response (EPRR) Contribute to NHUC's emergency preparedness, resilience, and response arrangements. Support business continuity planning and organisational response to major incidents and emergencies. Key Working Relationships Internal Medical Director Chief Executive Officer Operational Managers Governance Team Human Resources Clinical Workforce Pharmacy Technician Stock Control Officer External Integrated Care Boards Local Authority Safeguarding Teams Hampshire and Isle of Wight Safeguarding Teams Surrey Safeguarding Teams Primary Care Networks Community and Acute Providers Professional Bodies Patients, Carers, and Public Representatives Additional

Requirements The post holder will

Maintain professional registration and clinical competence. Participate in continuing professional development and revalidation requirements. Complete all mandatory and statutory training requirements. Comply with information governance, confidentiality, and data protection requirements. Demonstrate a strong commitment to collaborative working and teamwork. Support NHUC's values and behaviours. Be willing to undergo an Enhanced DBS check