Operations Team Lead

The Operations Team Lead will provide strategic and operational leadership for a designated locality within One You Kent, ensuring the delivery of high-quality, safe and effective health improvement services that achieve contractual requirements, key performance indicators, and positive outcomes for local communities. As an inspirational leader, you will manage and develop a multidisciplinary team of Healthy Lifestyle Advisors and Smoking Cessation Practitioners, fostering a positive, inclusive and high-performing culture aligned with ABL values. You will be responsible for planning, coordinating and monitoring service delivery, managing resources, budgets, risks and performance, and ensuring robust governance, quality assurance and safeguarding processes are embedded throughout service provision. Working closely with senior leaders, commissioners, partners and community organisations, you will build strong relationships to enhance service integration, represent the service at key forums, and contribute to the wider behaviour change programme across Kent. The role will also involve analysing performance and workforce data, monitoring trends and outcomes, producing contract and performance reports, identifying opportunities for continuous improvement, and using service intelligence and client feedback to drive innovation, reduce health inequalities and maximise the impact of services across the locality.