Outpatients Digital Transformation Project Manager

JOB DESCRIPTION Job Title

gesh Outpatients Digital

Transformation Project Manager Department/ Location

Transformation Team Salary Band

7

Reports to

Programme Manager

Transformation Job description last updated

March 2026

Key Purpose of Job

Reporting to the Transformation Programme manager, this role will support the Transformation Team in the delivery of an ambitious digital outpatient service improvement agenda and transformation programme across gesh. The post holder will focus on implementing digital tools to improve patient experience and operational efficiency across gesh. The post holder will develop and support the implementation of transformation projects that ensure the trust delivers high quality patient care in an efficient and cost effective manner. Building upon the work already undertaken, and working closely with the clinical and administrative teams, the post holder will identify opportunities and implement solutions to improve efficiency and patient experience using transformation principles and accessing national organisations/ programmes for assistance where appropriate. The post holder is responsible for leading in the management of multiple projects; co-ordinating project and workstream activities, including change management. The post holder will work closely with the divisional team to design, plan and deliver transformation projects. The identification and emphasis of the transformation work will be determined by the divisional management team with professional support from the Senior Transformation Lead. This will ensure that all transformation is supported and embedded into the busy operational agenda. A track record in project management and/or transformation initiatives, in a healthcare setting, would be essential. Key to the role will be the ability to identify requirements, create a clear plan of action and monitor risks and issues. Flexibility and resilience are key when working within our complex and changing environment. Day to day responsibilities will include the planning, facilitation and implementation of specific projects and responsibility for coaching trust staff in service improvement techniques Support the operational and clinical teams in transformation by implementing and facilitating sustainable change throughout the division. Support and lead on initiatives relating to the development and implementation of transformation initiatives working closely with whole system steering groups across the Service Transformation Programme. Work towards becoming an expert in the use of improvement tools and techniques including: o Process mapping patient pathways and work processes o Demand & capacity studies o Applying statistical Process Controls to diagnose inefficiencies and measure effectiveness of change o Service redesign o Role redesign and work practice change o Group facilitation o Appreciative enquiry o Pattern mapping In conjunction with the information team, provide the depth of analysis necessary to identify opportunities for redesign and sustain improvement Design and plan change programmes and projects. Identify and document benefits that will be realised during and after change implementation Measure benefits realisation following change completion Create agendas for and chair project team meetings, taking minutes where necessary Develop the skills to write progress reports and formal presentations for governing bodies and key stakeholders as required Produce high quality work that meets the expected standards of the trust Develop effective working relationships with key internal stakeholders. Responsible for developing and maintaining own project plans, risks actions, Issues and Decision (RAID) logs, and stakeholder plan for allocated projects / workstreams Accountable for the production of routine and ad hoc reports as required to support communication of progress, highlight issues and risks, and generally promote the work of the project. Work closely with other project managers/information leads/IT System Managers and transformation programme managers to identify, analyse and manage the dependencies, interfaces and potential problems of various Digital projects within the trust Maintain up-to-date project documents for all initiatives that include user expectations, project goals, work effort, RACI, and deliverables Provide inputs into overall Digital Optimisation and Transformation Plans and ensure their own project plans are aligned to the overarching strategy Pro-actively manage stakeholders, responding to and resolving conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. Key Working Relationships The post holder will need to work with senior clinical and managerial colleagues and stakeholders across the health community, and will often need to engage with them over sensitive, complex, contentious and confidential issues as these arise Operate effectively in a flexible and demanding environment and proactively engage with NHS staff, and those with vested interests working on a variety of topics. The post holder will need to develop close working relationships with information, finance, quality, public and patient engagement and other healthcare professionals across the health and social care community. Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting. Having the ability to deal with potentially contentious situations and behaviours, applying a high level of emotional intelligence and maintaining personal resilience. Nurture key relationships and maintain networks internally and externally. Close liaison with the Communications and Patient Engagement team on public relations and marketing activities. Matrix working across all other directorates to address inter-dependencies and ensure alignment of mutual objectives. Contribute to the positive culture for Quality, Cost and Service Improvement, celebrating excellence and innovation whilst encouraging the joint learning and nurturing of everyone in the team and the wider organisation. Service & Organisational Development Work closely with the Directorate staff to align service improvement with current operational policy. Improve the organisational culture through encouraging teams to focus on delivering actions on time. Over the course of the first year become aware of the wider health economy and government policies affecting the trust and patient care. Incorporate these policies into the service improvement agenda. Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation Identify opportunities to develop new roles in support of transformation and service delivery. The following responsibilities are common to all posts in the trust. To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations. To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments. To work in accordance with the trusts Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery. To promote at all times equal opportunities for staff and patients in accordance with the trusts policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation. To ensure skills are up-to-date and relevant to the role, to follow relevant trust policies and professional codes and to maintain registration where this is a requirement of the role. To be trained in and demonstrate fair employment practices, in line with trust policies. To comply with the trusts No Smoking Policies. To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.