The Olympic Studios • SW13 9HL

Wait Staff Front Of House

About this role

WAIT STAFF (Front of House)

Bar & Bistro team – The Olympic, Barnes

Reporting to

Floor Manager, General Manager

Contract

This is a zero-hour employment contract. Your General Manager will discuss this

with you during recruitment, such as the hours and days you’d be available to work.

Hourly rate

£14.75 (£12.71+£2.04 tronc guaranteed)

Hours per week

Hours vary according to business requirements & your availability

Location & address

The Olympic, Barnes

ABOUT US

A hub of entertainment, with cinema at its heart, set in iconic locations.

At heart, cinema comes first—creating spaces that deliver films exactly as the creators

intended, with an atmosphere that enhances, never overshadows, the experience. Across

all our locations, we celebrate the storied heritage of the buildings we call home, seamlessly

blending history with the contemporary moment.

You’ll be

__ Following our 10 Steps of Service to ensure a consistently memorable experience

__ Dealing directly with our guests- presenting menus, taking orders and serving food and

drinks

__ Taking accountability for each dish you serve, ensuring quality and maintaining standards

__ Preparing tables for meals, including the complete set up of linens, silverware and

glassware.

__ Greeting guests in a professional manner and provide education about the food and

beverage menus, how menu items are prepared, the ingredients used and the different

cooking methods.

__ Informing customers of daily specials.

__ Serving food and beverage to guests.

__ Receiving guest payments and process transactions.

__ Clearing and clean tables promptly according to proper sanitation standards.

__ Completing side duties as required including, polishing silverware, a restaurant set up,

and filling condiments.

__ Educating customers by presenting and explaining the coffee drink menu; answering

questions.

__ You must consistently be able to assess, anticipate and meet guests’ needs and respond

quickly without losing focus or projecting a mood that detracts from guests’ dining

experience. This requires practical knowledge of industry customer service standards.

__ Demonstrating a good knowledge and understanding of the full menu, ready to answer

any queries / make suggestions to our guests

__ Working as a team player. Team players are the starts of our show!

What we are looking for

If you meet some but not all the criteria below, we’d still love to hear from you. We

understand the value of transferable skills.

Our preferences for this role (when reviewing candidates) are that you have some

experience in or exposure to, or an interest in providing a show-stopping level of guest

service in a high-end hospitality or cinema environment. This will include being open to

training, feedback, guidance and doing your best!

This may include

__ Experience in a similar front of house role or willingness to learn, alongside an

approachable, can-do attitude

__ Good clear communication skills, particularly your email and phone etiquette

__ Excellent people skills and a strong team spirit

__ The ability to jump in and get it done as part of a professional supportive team

__ A true passion and enthusiasm for people and film!

OUR BENEFITS- WHAT WE OFFER

-Free cinema tickets and staff screening events at any of our locations

-Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests)

Introduce an Icon! scheme (refer a friend)
Employee Assistance Programme and additional benefits through Hospitality Action
Flow is an online learning platform that provides a range of training courses to learn

and improve your skills

28 days’ holiday (inc. Bank Holidays)
Cycle To Work scheme