Service Coordinator

Ready to make a real difference? We have an exciting opportunity for an enthusiastic, passionate, and community-minded individual to join us as a Service Coordinator, leading on the social inclusion element of the Futures Together service across Mid and North Essex.

Delivered by Phoenix Futures Futures Together brings together criminal justice and social inclusion expertise to provide meaningful, person-centred support for adults across Essex, excluding Southend and Thurrock. Our team is driven by a shared commitment to creating opportunities, building confidence, and helping people take positive steps forward.

In this varied and rewarding role, you will design and deliver innovative activities and groups that expand our social inclusion offer, while recruiting, training, and supporting volunteers and peer mentors. You will build strong relationships with local communities and partner organisations, helping people connect with the Futures Together team and access opportunities that support recovery, wellbeing, and long-term change.

This is a 37.5 hour per week fixed-term role until 31 March 2027, offering the autonomy to shape creative, inclusive opportunities and make a lasting impact in the lives of the people we support. We are looking for someone who is motivated, proactive, and committed to social inclusion, with the energy and empathy to inspire others and strengthen community connections.

If you are ready to bring your skills, creativity, and passion to a role where you can truly make a difference, we would love to hear from you. Apply now to join our team or call 01376 316126 for an informal conversation to find out more about the service and the role.

Role Purpose

To support and develop our peer mentor, volunteers, and lead on implementing recovery, and wellbeing focussed activities within an allocated locality of Essex.

Establish, develop, and maintain strong and effective partnerships within the community to promote and embed the Futures Together service.

To work in collaboration with the criminal justice element of the Futures Together service to support people with complex and multiple needs.

Innovate, implement, and facilitate recovery, and social inclusion groups within Mid and North Essex.

To complete administrative tasks, including database maintenance, maintenance of accurate client’s information.

Be able to work in a fast-paced service and be flexible to changes plans at short notice.

Your Rewards

Starting salary of £26,298 per annum, pro rata. With the opportunity to access potential yearly salary increments subject to appraisal.

25 days’ annual leave plus Bank Holidays pro-rata, (increasing each year to a maximum of 30 days)

Benefits including season ticket loan, pension scheme and life assurance.

Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.

Continuous training and career development via PXL our dedicated learning management system

Access to a 24/7 Employee Assistance programme including telephone and online access.

A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

We will ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.