Systems Management and Development Lead – Systems & Services

Can you support and improve SAP-related systems while managing service performance, incidents and stakeholder communication effectively?Do you have experience delivering digital system improvements, managing suppliers and translating technical information into clear business insights?

If so, we'd love to hear from you!

The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations and digital process improvement. This role involves working closely with senior stakeholders, technical teams and external suppliers to ensure effective system operations, data integrity and continuous improvement of services.

Joining our department comes with many benefits, including

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at

DVSA

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The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also supports the development of scalable, automated solutions and ensures systems align with strategic digital and business improvement objectives.

Your responsibilities will include, but aren’t limited to

• Assist in managing payment services and systems to ensure consistent delivery, working with third-party vendors and service providers.
• Coordinate monthly service management meetings, addressing vendor performance and ensuring issue resolution plans are in place.
• Monitor service agreements (SLAs/KPIs) and collaborate with stakeholders to ensure effective systems management.
• Support the Senior Lead in managing critical incidents (e.g., P1 issues) and follow-up on corrective actions.
• Oversee day-to-day operations and support of interfaces between finance, HR, and procurement systems, focusing on SAP.
• Support the Senior Lead in managing interface changes and their impact on service delivery and business processes.
• Assist in monitoring compliance with service standards and regulatory
• Provide reports and updates on system performance to senior stakeholders, recommending improvements as necessary.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.