Customer Service Assistant

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation!

Available immediately, working Monday to Friday with no evenings / weekends needed.

Possible opportunity to move to a permanent position if launch goes well and your performance is excellent.

Hours & Shifts

Monday to Friday 9am-5pm (35 hours per week)

Pay Rate

£17.03 per hour

As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area). You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience.

You will be responsible for

• Dealing with customers via email, phone, webchat, WhatsApp and other communication channels
• Assisting buyers and suppliers with platform navigation, order placement, payment questions, and account issues
• Ensuring issues are resolved efficiently and accurately
• Working with other teams to provide successful resolutions
• Providing feedback from customers to help improve platform features and service processes
• Supporting onboarding activities for new buyers and suppliers, ensuring they have a positive first experience
• Maintaining up-to-date knowledge of platform functionality, policies, and promotions
• Contributing to the development of FAQs, guides, and self-service resources for customers

We are really keen to hear from applicants with the following

• Previous experience working as a Customer Service Assistant in an office-based setting, ideally with B2B experience
• Friendly, patient, and detail-oriented communicator who enjoys helping people
• Ability to thrive in fast-paced environments
• Comfortable using digital platforms, and excited to play a key role in supporting a growing B2B marketplace

APPLY NOW FOR THIS CUSTOMER SERVICE ASSISTANT ROLE!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.

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About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.