Practice Business Manager

Job purpose To provide operational leadership with strategic planning and service transformation, supporting the long-term sustainability, resilience and growth of the practice, and working closely with the GP Partners to deliver the Practices strategic objectives and future development plans. Core responsibilities Lead on operational performance, service delivery, and workforce management, ensuring services are safe, efficient, and responsive. Ensure compliance with NHS contractual requirements, ICB priorities, and CQC standards. Drive continuous improvement in quality, productivity, and patient access, aligned to national and local priorities. Provide visible leadership to the non-clinical workforce, embedding a high-performing, accountable, and patient-centred culture Primary responsibilities a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership and keep them updated on practice matters. g) Keep up to date with developments and changes within primary care. h) Deal with the financial aspects of the practice, including financial planning, forecasting etc. i) Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions. j) Ensure the practice explores all opportunities to maximise income and reduce expenditure. k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. l) Oversee the significant event and complaints processes, in line with current legislation and guidance. m) Manage contracts and maintenance for services and equipment. n) Oversee the review and update of all practice policies and procedures. o) Lead and coordinate projects within the practice. p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). q) Coordinate the practice development plan and business continuity plan. r) Assist in the preparation of business cases for new services and provide project management, as required. s) Ensure on-going CQC compliance. t) Ensure the practice maintains compliance with its NHSE contractual obligations. u) Provide advice and support to the staff and the partnership to ensure effective team working. v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. w) Facilitate partners and practice meetings and maintain an up-to-date action plan. x) Support the management of the Patient Participation Group (PPG) of the practice. y) Manage estates and facilities, including health and safety aspects and risk assessments.