Imaging Booking Administrator | Bedfordshire Hospitals NHS Foundation Trust

Join our Radiology team as a key first point of contact for patients and visitors attending the X‑ray department. In this fast‑paced, patient‑focused role, you will rotate across several areas — including main reception, ultrasound, Cauldwell, and the CDC (North Wing) — ensuring every patient receives a warm welcome and a well‑coordinated experience.

You will use core Radiology information systems (CRIS/PIMS) accurately and confidently, helping to maintain the smooth flow of essential clinical information. Collaboration is central to this role, as you will work closely with medical, technical, and administrative colleagues to support the efficient delivery of imaging services.

If you enjoy working with people, thrive in a dynamic environment, and take pride in keeping services running smoothly, this role offers a meaningful opportunity to make a real impact on patient care.

Welcome patients on arrival, providing clear directions to the appropriate waiting area and handling queries sensitively and discreetly, both in person and by telephone. Use your specialist understanding of imaging modalities to advise patients on preparation requirements, including when changing is necessary, and offer assistance as needed. Apply flexible communication skills to overcome barriers to understanding, referring to clinical staff when appropriate. At times, you may be required to manage situations involving distressed, unwell, or aggressive patients and relatives with professionalism and empathy.

Check referral details and personal information with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS) with accuracy and attention to detail. Assess baseline requirements on imaging requests, ensuring correct patient and clinical information and confirming the appropriateness of the referral. Use initiative, within departmental protocols, to evaluate non‑routine requests and provide basic clinical guidance where required.

Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised and preventing breaches of waiting list targets. Identify potential issues early and escalate them to the manager with suggested solutions to support smooth and efficient service delivery.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

1. To receive patient arriving at the reception and giving clear directions to relevant patient waiting area.

2. To deal sensitively and discreetly with patients’ queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressive

patients and their relatives.

3. To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.

4. To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.

5. To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.

This advert closes on Tuesday 19 May 2026