Receptionist | Hertfordshire Community NHS Trust

• Hertfordshire Community NHS Trust - Danesbury Neurological Centre - Receptionist - Permanent - 37.5 hours a week -

Office Hours

Monday - Friday

The ideal candidate will be able to

• Provide a high standard of reception and administrative support, working closely with clinical, administrative and operational colleagues to ensure the smooth and efficient running of services and facilities.
• To use Trust systems including SystmOne, room booking systems and other systems as required, alongside effective use of Microsoft Office applications. Receptionists are expected to work flexibly across HCT reception sites to cover annual leave, sickness and service needs, and to contribute to a consistent, welcoming and professional experience across the organisation.

Act as the first point of contact for patients and visitors by providing a courteous, professional and compassionate reception service. Communicate effectively with people from diverse backgrounds using tact, diplomacy and sensitivity, including addressing language and cultural needs. Support patient flow and clinic attendance through accurate check‑in processes using relevant systems, while maintaining dignity, privacy and confidentiality in an open reception environment.

Manage face‑to‑face and telephone enquiries, responding appropriately or signposting to the relevant service or colleague. Respond calmly to distressed service users, escalating concerns where necessary. Work closely with the Line Manager, Operational Site Manager and Estates Site Manager to support the day‑to‑day running of reception services and facilities, including opening and closing buildings when required.

Support clinic operations through room bookings and diary management, report and follow up maintenance issues with estates, facilities and contractors, and maintain reception areas to a high standard. Monitor stationery and supplies, escalate shortages, and support document scanning onto SystmOne. Provide cross‑site reception cover as required. Ensure records are maintained in line with Trust policy, uphold data protection, support infection control and safeguarding responsibilities, and undertake roles such as Fire Marshal following training.

• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You’ll find it a great place to work with many benefits offered to you as a member of our staff. We have recently won the Leading Lights Award for making this a great place to work for staff.
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• Our staff are proud to be Pioneering, Caring and Inclusive in their work to help achieve the Trust vision
• We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
• We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible -Apply now
• You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.

Be responsible in meeting and greeting patients and visitors to HCT, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of Hertfordshire Community NHS Trust.

Be responsible for ensuring the smooth running of the clinics and facilities. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.

In addition, the post holder will act as a point of contact for patient queries and ensure patient confidentiality is maintained at all times In line with expectation and Trust policy.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post throughrobust and thorough interview and assessment.

This advert closes on Friday 15 May 2026

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.